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Shipping policy
SHIPPING
PLEASE ALLOW EXTENDED DELIVERY TIMES FOR BLACK FRIDAY WEEKEND ORDERS. WE WILL BE SHIPPING OUT AS FAST AS WE CAN AND PLAN TO HAVE ALL ORDERS OUT IN 7-10 DAYS.
All orders ship USPS or UPS from Houston, TX with priority 2-3 day shipping.
Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. All our shipments include tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS or UPS guarantees. We will NOT refund additional shipping charges if USPS or UPS fails to meet their guaranteed shipping times.
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Shipping will be calculated at checkout based on the size of your order and where it is shipping to.
All orders ship USPS or UPS from Houston, TX with priority 2-3 day shipping.
Hollis is NOT responsible for delays or lost packages with USPS or UPS. Once we ship the order USPS or UPS will be responsible. If you have a problem once your order has left our warehouse you will need to contact them directly to get the issue resolved. USPS- 1 (800) 275-8777 UPS 1 (800) 742-5877
Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. All our shipments include tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS or UPS guarantees. We will NOT refund additional shipping charges if USPS or UPS fails to meet their guaranteed shipping times.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at info@officialhollis.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
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